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12 Tips to Become Field Service Engineer in Nigeria

 Field Service Engineer: Are you a Service Engineer from an Agricultural / Plant / REME / Hydraulics background looking for on the job training on specialist equipment.

Plenty of overtime and a local patch for a market leading company?

On offer is the opportunity for you to join a rapidly expanding.

Global company who are growing across the world.

Field Service Engineer

Field Service Engineer http://www.hydroinc.com

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1. Field Service Engineer

They will develop your skillset with internal and external training and offer plenty of overtime.

This is a market leading cargo material handling company.

Who have over 5000 employees across the world.

They are now looking to continue their grown and are looking for likeminded engineers to develop and train.

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2. Field Service Engineer

This role would suit an Engineer from an Agricultural / Plant / REME / Hydraulics background.

Looking to join a market leading company offering on the job training, overtime and a local patch.

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3. Field Service Engineer

Field Service Engineers are required to design, install, or repair equipment related to different sectors of technology world.

Their repair and installation duties may be performed at client´s home or in a place of business.

These engineers can work both in public and private sector in electronic manufacturing companies.

Sometimes these workers are required to train customers on how to use certain type of hardware.

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4. Field Service Engineer

Field Service Engineers usually perform many of the following tasks:
• Interacting with clients to solve their issues.
• Installing new hardware and software.
• Keeping track of purchased equipment.
• Checking existing problems.
• Teaming up with other professionals.

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5. Field Service Engineer

The Role:
* Service and maintenance of cargo handling equipment
* Home based
* On the job training

The Person:
* Agricultural / Plant / REME / Hydraulics
* Service experience
* Wanting training / progression

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Field Service Engineer

6. Skills

• Having excellent mechanical skills.
• Being able to work alone or with a team.
• Having good knowledge about computer’s software and hardware.
• Being able to travel frequently.
• Having interpersonal skills.
• Being self-motivated.
• Having excellent problem-solving abilities.
• Being organized and proactive.
• Having high attention to details.
• Being able to understand client´s needs.

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Field Service Engineer

7. Education

Field Service Engineer job placements require candidates having a Bachelor´s Degree in a scientific, computer or engineering subject.

From an accredited institution as a minimum.

Some workers of this industry choose to continue graduate programs in order to obtain a Master´s Degree.

And have better possibilities to get a job at senior level positions.

These programs have a deeper focus into mechanical principles, allowing students to perform their duties as independent workers.

Related degrees for this industry are Bachelor´s degrees in Electrical, Civil, and Mechanical Engineering.

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8. Field Service Technician Responsibilities

Include:

  • Providing service and customer support during field visits or dispatches
  • Managing all on site installation, repair, maintenance and test tasks
  • Diagnosing errors or technical problems and determining proper solutions

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Field Service Engineer

9. Responsibilities

  • Provide service and customer support during field visits or dispatches
  • Tie workflow to schedule
  • Manage all on site installation, repair, maintenance and test tasks
  • Diagnose errors or technical problems and determine proper solutions
  • Produce timely and detailed service reports
  • Document processes
  • Operate vehicle in a safely manner and use field automation systems
  • Follow all company’s filed procedures and protocols
  • Cooperate with technical team and share information across the organisation
  • Comprehend customer requirements and make appropriate recommendations/briefings
  • Build positive relationships with customers

Field Service Engineer

10. Requirements

  • Proven field service experience
  • Ability to troubleshoot, test, repair and service technical equipment
  • English literacy
  • Ability to work flexible shifts and to adapt to changing work schedules
  • Familiarity with mobile tools and applications
  • Technical degree or certification

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Field Service Engineer

11. Jobs Summary

Provide optimum service support for customers through phone, personal visits, etc.

Develop service related trainings to field staffs.

Perform service activities according to company policies and safety standards.

Develop documentations for service related issues and resolutions.

Provide assistance and guidance to Junior Engineers.

Investigate and troubleshoot product service issues.

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12. Field Service Engineer

Manage all administrative operations including preparation of quotations, purchase orders, time sheets, expense sheets, etc.

Identify problems and record solutions for reference purposes.

Educate customer representative about the product usage and maintenance.

Stay updated on industry standards and technical service knowledge.

Address customer inquiries in a timely manner.

Coordinate with various teams to fix product issues.

Inform management on product service issues as observed through interaction with clients.


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