BusinessHABBest breakfast tacos near me: We have prepared this guide to make hiring for your Restaurant an easy and successful process. Learn about the different roles your business will need to fill and how much to budget for your employees’ salaries. Our hiring tips will help you build your team exactly how you want it.
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Hiring employees can seem like a nerve-wracking process, but it doesn’t have to be. We break the process down into four basic steps: (1) Planning; (2) Recruiting; (3) Interviewing; and (4) Completing the Hire. Here are some tips for each phase of the process
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1. Plan to Staff Your Business
Different restaurants have very different atmospheres, ranging from family friendly to the very upscale. Decide who your target demographic will be, and this will determine how to set up your restaurant.
No matter what kind of restaurant you have, there will be a lunch rush and a dinner rush. You may want to schedule fewer employees from about 2-5 pm, as there will certainly be a lull in business during this time in the afternoon.
All of your employees will need to understand that customer service is the top priority of your business. This is especially true of the host, who will be greeting customers, and the servers, who will have the majority of customer interactions.
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2. Develop a Recruiting Strategy
Restaurants are needed in all areas, but make sure that your location matches up with your target customer base. For example, a fancy restaurant would do best in an urban area. A restaurant that specializes in fast takeout service would do best on a college campus or near a lot of office buildings. Once you determine your ideal location, advertise with flyers around town and through social media. Also consider advertising around university campuses. Make sure you also post your job openings online, especially if there is already buzz in the community about your new bar.
Be sure that your job description accurately portrays the mood and mission of your business, as well as the roles and expected qualifications of the candidate you are looking for.
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3. Interview with Confidence
If you take your time during the planning and recruiting phases of the process, you will likely end up with many qualified candidates.
Nonetheless, it is perfectly natural for a new business owner to be a bit anxious the first time hiring employees. Don’t forget that the interview is just a chance to get to know an applicant and to give them an opportunity to learn more about the role and the business. Also, it might help to remember that they are probably even more nervous than you are!
Throughout the interview process, it may help to keep in mind that most restaurant owners look for employees who are:
- Friendly
- Organized
- Detail-oriented
- Clean
- Excellent communicators
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Here are some sample interview questions that will help you learn more about the character of your interviewees:
- How would you deal with a customer who insists that their order came out wrong or doesn’t taste good?
- Tell me about a time when you worked under stress. How did you manage it?
- Would you be available to work during weekday evenings and weekends?
- Why are you interested in working for us?
- Interviewer may also wish to test interviewee’s short term memory and mental math ability when taking customer orders and handling cash.
4. Be Familiar with Hiring Laws
After selecting a job candidate, there are certain steps you will need to follow to complete the hiring process. Check out our Hiring Compliance Checklist for a step-by-step guide to the legal aspects of hiring employees.
One of the most important steps is to classify your new hire as an employee or an independent contractor. Become familiar with IRS guidelines on this matter, as there are serious consequences for misclassifying an employee as an independent contractor.
Typical Roles at a Restaurant
The positions you will need to fill will depend to some extent on the kind of atmosphere you want your restaurant to have. However, all restaurants will need a manager, servers, and a chef. In general, the nicer the restaurant, the more experience its employees will be expected to have. (This is especially the case for servers and chefs.)
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5. General Manager
This is the first role you’ll need to think about when building your team. In many cases, the business owner can act as his/her own general manager.
What Does This Role Entail?
- Hiring and scheduling employees
- Keeping track of inventory
- Adhering to health and safety standards
- Ensuring customer satisfaction
Who to Look For:
- Previous management experience
- Able to manage customers’ complaints
- Available for many shifts, as they are an integral part of everyday business
6. Head Chef
Unless your restaurant is a fast food franchise, you will need a head chef who oversees the kitchen and determines your menu. This is probably not a job for the owner, as the owner will need to oversee administrative tasks and cannot be in the kitchen all day.
What This Role Entails:
- Designing menu (changing it seasonally to take advantage of fresh ingredients and keep customers returning)
- Overseeing line cooks in the kitchen
Who to Look For:
- Creative cook
- Good people management skills
- Able to work well in a hectic and fast paced environment
- Some higher level kitchen experience
7. Line Cook
Line cooks work under the chef doing most of the kitchen work. You will want at least one or two to start with, as head chefs cannot manage the entire kitchen alone.
What This Role Entails:
- Chopping vegetables, making sauces, etc.
- Working under the head or sous chef
Who to Look For:
- No experience necessary, but it is preferred
- Quick and efficient worker (kitchens are noisy, fast-paced work environments)
- Works well with a team
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8. Server
Each server is assigned a section of the restaurant, and is responsible for the customers in their section. They are people in your restaurant who will interact with customers the most.
What This Role Entails:
- Taking customer’s orders
- Bringing food and drinks out from the kitchen
- Bringing customers the bill
Who to Look For:
- Past server experience only necessary in upscale restaurants
- Patient and friendly with customers
- Good memory for orders
9. Host/Hostess
The host or hostess is the first person to greet your customers, so they must be friendly and welcoming.
What This Role Entails:
- Welcoming customers into the restaurant
- Seating them at a table with menus, making sure to give each server an equal amount of customers
- May also consist of helping to clear tables
Who to Look For:
- No experience necessary
- Friendly and welcoming
- Organized; can seat customers strategically and keep track of a waiting list for table
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10. Runner
Runners complete miscellaneous tasks to make the jobs of the kitchen staff and servers easier.
What This Role Entails:
- Clearing tables
- Bringing food from the kitchen to customers
Who to Look For:
- Friendly and polite with customers
- No experience necessary
11. Bartender
Many restaurants have a full bar, and choose to hire bartenders so that servers do not have to spend their time making drinks.
What This Role Entails:
- Making drinks for those at the bar and for all the tables in the restaurant
- Chatting with customers at the bar
Who to Look For:
- No experience necessary (except in upscale restaurants)
- License required
- Friendly and talkative
- Creative flair for making and garnishing drinks
12. Dishwasher
Dishwashers keep clean dishes coming all day for the kitchen staff and customers. This role is almost never filled by other employees (such as servers), due to the high volume of dishes most restaurants generate.
What This Role Entails:
- Washing plates, silverware, and kitchen equipment
Who to Look For:
- No experience necessary
- Should be able to lift heavy equipment in the kitchen
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13. Delivery Driver
If your restaurant offers delivery services, you will need one or more employees to load a car or truck up with delivery orders and take them to customers.
What This Role Entails:
- Loading food from the kitchen into personal or company car
- Delivering food to local customers
Who to Look For:
- Drivers license required
- No experience necessary
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