35 Tips to Start Door2Door Home Cleaning Service During Lockdown in Nigeria

Door2Door Home Cleaning Service : Cleaning the house can be a time-consuming process.

That may be difficult to fit into your schedule.

If your financial situation allows you to hire a cleaning service.

This option can save you time and leave you with a sparkling home.

There are likely several cleaning services in your area.

Choosing and hiring the right one requires you to be aware of your own needs.

And to do some research on various services’ reputations and specialities.

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1. Before you decide to start your cleaning business, make sure this kind of work is right for you.

While this is one of the easiest businesses to start due to its low/non-existent overheads and reliance on basic skills, you need to be able to live up to the promises.

Cleaning is hard, strenuous work.

You need to be in good physical condition and able to bend over.

Kneel down, reach up and do repetitive actions for a sustained amount of time.

If you have experienced past injuries.
Check with your doctor that it’ll be okay to take on this very physical work for a living.

2. Decide what you want cleaned.

You may only choose to have the service tackle particularly tough spots in your home.

Such as the kitchen and main bathroom.

Some families will want the house cleaned from top to bottom.

You’ll also need to decide whether you expect services that may go beyond standard cleanings, such as wiping down the baseboards or washing the windows.

  • Many services will not clean windows
  • As they don’t want to create streaks or damage. You may need to turn to a professional for this.
  • You may be able to choose different packages depending on the cleaning you need. If you get a standard cleaning, you can expect them to dust, wipe everything down, vacuum, and arrange your home. However, you wouldn’t expect the person to clean the inside of the appliances or the nooks and crannies unless you requested a deep cleaning.
  • You can also hire a cleaner for a move-in or move-out, which is similar to a deep cleaning, but it’s tailored to someone who’s preparing a property to move into or for a landlord review.

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3. Get Estimated Time: 

Most cleaning services will ask you how big your house is.

How many bedrooms and bathrooms it contains, and what kind of routine cleaning you usually do.

One bedroom and one bathroom usually takes about two and a half hours to clean.

And kitchens take another 1-2 hours. If you haven’t cleaned in a while, these numbers may go up.

Preparing this information for the service will help you both decide what you can afford.

Door2Door Home Cleaning Service

4. Decide how often you want your service to clean.

Depending on your family’s needs, you may only need the service to come once or twice a month.

If you have a bigger budget and a busier schedule, you might opt for more frequent visits.

You can also create an alternating weekly schedule that directs the cleaners to clean different rooms every other time they visit.

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5. Buy your own cleaning supplies if you have a preference.

Because they’re more expensive, most cleaners will not clean with natural cleaning solutions.

If you don’t want chemical cleaners used in your home.

Or if you have special cleaners you prefer, you’ll likely need to provide these to the service.

  • You may be able to negotiate a lower fee with the service if you provide your own cleaners.
  • Ask potential services if they’d be willing to have this conversation with you.

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6. Define your budget.

Before you start calling potential cleaning services, examine your finances.

Make sure you know exactly how much you’re able and willing to pay companies.

This will help you say no to companies that are out of your price range.
While also allowing you to make informed decisions about which services you can afford.

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7. Choose a cleaning service for better legal protection.

When you hire a cleaning company rather than an individual.

The company takes responsibility for running background checks on its employees, providing worker’s compensation, and dealing with insurance issues.

This option is generally better for families who may not have the time and legal knowledge to protect themselves from conflicts with individual employees.

  • It’s a good idea to ask potential cleaning services whether they’ve performed background checks on their employees. Reputable companies will certainly have performed these checks on any new hires.
  • Cleaning companies may charge more than individuals, but the legal peace of mind they provide will likely be worth the extra cost.

8. Choose a company that’s bonded and insured.

Reputable services will have a policy that covers damage to your home incurred during the cleaning process.
As well as missing or broken items. This can allow both you and the company to feel protected while cleaners are in your home.

It is, however, a good idea to inform cleaners of items that may be more delicate or need special care.

  • If the cleaner is insured and they accidentally break something in your home, the insurance will cover the cost.

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9.Reach out to your family and friends for referrals.

People who are close to you will know what you need.

And they’ll be ready to provide you with honest advice about their past experience with various cleaners.

Be sure to tell those who you ask for advice that you plan to hire a reputable service with an insurance policy, as this may affect the options they give you.

10. Ask the service for references if there aren’t online reviews.

If a company is new to your area or smaller in scale, they may not yet have an online presence.

You can ask these companies for a list of referrals from their previous clients.

When you call these clients, be sure to ask what kind of cleaning the company performs for them.
And whether the client still employs the service.

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11. Ask potential companies what they clean and charge.

Most companies will have a list of the typical types of cleaning they perform.

They’ll also inform you whether they charge a flat rate for each cleaning, an hourly fee, or a room-by-room charge.

Be sure you understand what’s included in the company’s base cleaning rate, and what’s not.

Ask questions about any cleaning activities the company doesn’t explicitly mention.

12. Charge reasonably for your work.

Sell your services based on your quality of work and not your low rates.

If your rates are too low, clients will think that your work is sub-standard and that you’re not experienced.

Also, you want to attract the clients that can afford your services.

As the old saying goes “You get what you pay for.” Of course, charging too high will lose potential clients too––most people needing cleaning services will have a limit on how much they can afford.

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13. Consider what supplies you need to purchase.

If you’re using your own equipment and products.

You’ll need to purchase them from a wholesaler to save money.

Get official receipts to allow you to claim back sales tax, etc..

Door2Door Home Cleaning Service

14.  Dress appropriately.

While you won’t be expected to wear your best clothes.

It’s important to present neatly and with clean clothing.

Your old rags won’t pass muster when you are trying to create a professional and reliable image.

Select clothing that washes well, looks tidy and is very flexible and comfortable.

Keep it in good condition and have several sets of clothing to change into during the week.

Cutting down on constant washing.

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15. Get transportation.

As discussed in the business plan, you’ll need a vehicle for attending client’s houses and carrying your gear.

Consider the costs of hiring a car or van for cleaning days or purchasing a cheap car or van for constant use.

If hiring a vehicle, consider using removable (magnetic) signage to make it seem more professional (just don’t forget to take it off each time).

Do the sums before deciding what is the best value.

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16. Develop your brand for marketing your services.

Before you start advertising, decide what image you want to portray on your advertising material.

For branding purposes (recognition), be consistent in all marketing materials that you plan to use.

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17. Invest in a website.

The internet is now the main medium of communication and it’s where many prospective clients will turn first to find you.

Having a website shows clients that you’re serious about your business and it allows them research your business in their own time.

Being busy, it’s the easiest place for clients to check out your credentials, promises, service offerings, etc.

Indeed, many workers will use work time to find your site, likely the largest source of clients needing your services.

Door2Door Home Cleaning Service

18. Print business cards and documents.

Give your business cards to friends and family members, people you meet, on public boards, anywhere you can.

You can also ask your local businesses if you can leave some cards on their counters, especially places where cleaning, or just “clean” are on people’s minds.

The dry cleaner’s, day care centers (parents want clean homes for their kids!).

Supermarkets, and other places like that. Make sure your contracts and invoices are ready.

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19. Get a referral program.

A great way to obtain new clients is through a referral program.

Offer existing clients a discount when they refer a friend.

You can give your existing clients a discount when the friend uses your services three times, for example.

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20. Get your first clients.

The hardest part of starting your own cleaning service is obtaining those first clients.

Most clients want to know how long you have been in business, and because they’re trusting you with their belongings and personal affairs.

They’re going to want dependable references.

Being new, you won’t have any client references, but you still need to have some.

For this, you can ask friends and family if you can clean their homes.

And then get permission to use them as references.

Not only will they be able to give you an honest reference.

You’ll also pre-thank them by doing a great job on their home.

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21. Go for quality.

When cleaning the homes of your first clients.

Go for the very best quality you can give.

This is not about how fast you can clean the home.

Cleaning efficiently takes a long time.

But you will get to the point where you can do a thorough cleaning in a short time.

At the outset you may have to resign yourself to spending a bit more time than you’d like.

Until you work out your own efficient systems but persevere as it won’t take long to get your rhythm in place.

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22. Don’t be shy about letting your clients know that you’re seeking more clients.

Tell them about your hopes for expanding your business.

Be enthusiastic without being pushy.

And you’ll find many clients will be happy to let others know about how great your services are.

Do reassure them that you won’t leave them in the lurch.

Though––some clients won’t share word about you if they’re afraid that you’ll be poached and will no longer take care of their house.

Door2Door Home Cleaning Service

23. As you start to get more clients, you will be able to hire more part time help.

Eventually you will be able to stop doing the cleaning yourself and just run the business end.

Which is the only way you will be able to grow your business.

  • Start out with one part time employee. Train this person and let him or her take your place one day a week. Then have this employee take your place two days a week and so on.
  • When training new employees, always, either train them yourself or have a lead person train them. There should be a lead person on each and every cleaning job––some employees have a tendency to slack off when they are on their own.
  • Do a regular check the quality of the employee’s work, to reassure yourself that your standards are being maintained.

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24.  Change from doing the heavy work to managing the business.

You will eventually get to the point where you have enough employees.

And lead people and you will be able to stop working in your business and start running your business.

You will find that after awhile it will get to be too much trying to clean everyday and at the same time giving estimates.

Answering calls, scheduling, doing book work, obtaining new clients, etc.

This is when it’s time to consider a permanent base somewhere beyond your home.

If you haven’t already done so and you might even consider franchising your business if you’ve been particularly successful in establishing your niche.

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25. Door2Door Home Cleaning Service

If you plan on making this a business that will grow, look closely into the licensing and/or bonding laws in your state.
Also, consider incorporating or becoming an, “LLC,” to help protect you and your business.

26. Door2Door Home Cleaning Service

Pretend you are your client at least one time before you do anyone else.

Time yourself, see what products you use, critique yourself.
Or, get a friend to act as a client and get a report card on how you did.

Use an online text reminder service (e.g. AppointmentSMS.com) to send your customers a text appointment reminder the day before their appointment.

Be friendly and on time. Punctuality and a smile will go a long way to creating long-term trust.

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27. Door2Door Home Cleaning Service

If you decide to to do new construction cleaning you will need more equipment.

You will need ladders, window cleaning kits with long extensions, a shop vac, etc.
These types of jobs are usually two to three person jobs.
New construction cleaning requires a lot more cleaning.
You may have to remove stickers and labels from windows and bathroom showers, sinks and toilets.
Some require that you clean the vents to remove dust from construction work.
There will be ceiling fans to clean, scrubbing floors, and cleaning woodwork to remove dust.
New construction cleaning rates depend on the area you live in.
Normally they run from 12 cents per square foot to 25 cents per square foot, depending on where you are located.

28. Door2Door Home Cleaning Service

Don’t take on more than you can handle. Start off slowly and grow gradually.

What you want more than anything is positive word of mouth by your clients.
Your business can grow as large as you like it to, as long as you have clients telling other people how great you are.

Regularly check in with clients to ensure that your cleaners are doing a good job.
Even if they have previously told you that they are happy.
Standards may change or drop and this could lose you a client.

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29.Door2Door Home Cleaning Service

Let the client know they can tell you if they wanted something done differently or something done that was not done. Some clients will be very picky, others not so much.
The most important thing is to know your client and to never make it seem like a bother.

30. Door2Door Home Cleaning Service

Always carry hand sanitizer and wash your hands often while cleaning homes.
Wear gloves when cleaning bathrooms.
You will be exposed to a lot of different germs in clients’ homes.
However, do not move from cleaning the toilet to wiping down kitchen counter tops––change gloves for such transitions.

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31. Door2Door Home Cleaning Service

Remember one of the most important qualifications for a cleaning service is trust.
A client has to know they can trust you alone in their home.
After you acquire a few cleaning positions ask the clients if you can use them for a reference.
Most of the time they are more than willing to let you use them for a reference. This is how you build your business and acquire new clients is through referrals. Be dependable. Most clients will want to be set up on an every week or every other week schedule on the same day of the week. Try to always keep this same schedule unless the client asks you to switch to another day. If you have to cancel a cleaning date, make sure you try to reschedule at the earliest possible date to make up the cleaning. Also, in today’s world online reviews can make or break your business. Ask your clients for honest reviews on local review sites. Reply to all feedback, thanking those who leave positive feedback and responding to those who leave negative feedback in a professional manner. For those who leave negative feedback attempt to personally reach out to them to rectify the situation before posting an online response. Oftentimes they will appreciate this and remove or alter the review to a positive or at least neutral one.

32. Door2Door Home Cleaning Service

Don’t help yourself to anything in the client’s house without permission––leave things like food, toiletries, books, magazines and sundry items well alone. If your lunch falls during a cleaning session, bring your own and never eat on the client’s time if you charge by the hour.

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33. Door2Door Home Cleaning Service

Be prepared for how to respond to an unsafe work environment. From something as simple as a broken stair-step, to finding weapons or illegal drugs, working in a private home or business can expose you to any number of unsafe situations. Establish in advance with your client what hazards you are not willing to face in your work environment.

34. Door2Door Home Cleaning Service

Work with a service agreement to state what you do and do not perform at each appointment. This should include your guarantee and exceptions. Many people will try to cash in on your insurance for damage and/or breakage, cancel scheduled appointments at the last minute, have you work when there are sick people in the home and make claims that things were missed on an appointment. You need to decide beforehand how you will handle these situations.

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35. Door2Door Home Cleaning Service

Always carry your cell phone with you in case of accidents or danger.

This will ensure that you can contact someone quickly if you need help.
Sew a phone pocket into your cleaning clothes, one which has a seal or zipper to prevent the phone from falling out as you work.

Don’t invest too much money upfront.
Try to keep your overhead as low as possible until you start to grow and gain more clients and are expanding.

Conclusion:

It is very important that you do further research on what products to use on every surface. You do not want to ruin your client’s new granite counter top or stainless steel appliances. Research all that you can before you just go out and clean. Cleaning a client’s home is very different from cleaning your own home and they can hold you responsible if something is damaged.


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