BusinessHABCaliber home loans customer service: If you’re shopping for a mortgage, you probably know that you need to find a lender before you can get an offer. The type of lender and the terms they offer will vary based on your personal situation and needs, but in general it’s important to find a lender with great customer service.
If you are looking at various mortgage lenders, one thing to consider is the caliber of their customer service. A company with exceptional customer service may be more likely to answer your questions quickly and efficiently as well as go out of their way to help you if something goes wrong in the application process.
In this blog post, we’ll take a look at three things you should know about Caliber Home Loans customer service.
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3 Things You Should Know About Caliber Home Loans Customer Service
Caliber Home Loans is one of the largest mortgage lenders in the country. They are also among the most visible thanks to their TV commercials and sponsorship deals with several big-name sporting events. If you have recently begun the home buying process, however, you might have concerns about working with Caliber. How good are Caliber home loans customer service? Do they have an above average response time for phone calls? Is their website easy to use? To answer these questions and more, we’ve compiled a brief overview of what you should know about Caliber customer service.
Who Are Caliber Home Loans?
Caliber Home Loans is a top mortgage lender in the country. Caliber was founded in 2004 and has since grown to be one of the largest mortgage lenders in the nation. They have around 600 branches in 32 states throughout the country. Caliber is a direct-to-consumer lender, meaning that they do not work with any mortgage brokers. A direct-to-consumer lender offers a more streamlined process for borrowing money for home purchases and refinancing. Caliber offers a wide range of mortgage products and services, including fixed-rate loans, adjustable-rate loans, and jumbo mortgages.
How Good Is Caliber Customer Service?
Caliber customer service is above-average compared to other large mortgage lenders’ customer service departments. The phone call wait times are relatively short, and the website is easy to navigate. Caliber’s customer service department has a Better Business Bureau rating of “A”, meaning that they have an excellent record when it comes to responding to complaints. The biggest complaint noted with regards to Caliber is that some customers report that it takes longer than expected to close on a mortgage loan. There are also some reports of Caliber being strict when it comes to underwriting, which can lead to customers being denied a mortgage loan.
What to Know Before Working With Caliber
Although Caliber customer service is generally excellent, there are a few things you should keep in mind when working with them. One of the biggest things to remember is that Caliber is a direct-to-consumer lender. This means that they will not work with any mortgage brokers. If you are working with a broker, you will have to find a different lender. Caliber is a very large lender, and they offer many different types of mortgage products and services. Before you work with them, make sure you understand what type of mortgage you are looking for. Caliber has an above-average response time when it comes to phone calls. You should also be prepared to fill out a large amount of paperwork when applying for a mortgage loan with Caliber.
Pros of Working With CalHP From Caliber
Working with Caliber has a lot of benefits. One of the biggest is that Caliber offers competitive mortgage rates. They have a wide variety of loan products to fit different needs, which means you will likely be able to find something you like. Caliber also has an easy-to-use online application process that is user-friendly. The biggest benefit of working with Caliber, however, is their customer service. Caliber has above-average customer service compared to other large mortgage lenders.
Cons of Working with Caliber
There are a few cons of working with Caliber. One of the biggest is that they typically take longer than other large lenders to approve a mortgage loan. This is especially true for jumbo mortgage loans. Caliber also has stricter underwriting guidelines than some other lenders, and some customers have reported being denied a mortgage loan after having been approved by another lender.
Final Words
Overall, Caliber Home Loans is a great mortgage lender. Their rates are competitive, their website is easy to use, and their customer service is excellent. The biggest concern when working with Caliber is that they take longer than most lenders to approve a mortgage loan. If you are looking to get a mortgage loan in the near future, Caliber is a great choice.
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