4. Chat with a Kayak customer service agent on Facebook messenger. Open Facebook messenger on your Facebook account. Then, type “Kayak” in the “To” field of the message. The official contact page for Kayak should come up. Write a comment or concern to Kayak and send it to them.

• You should be able to send multiple messages to Kayak through Facebook messenger and chat with a customer service representative for as long as needed until your issue is remedied.

5. Reach out to Kayak on Twitter. Kayak has an official Twitter account and it is checked regularly. You can tweet your comments or concerns to @KAYAK or access it here: https://twitter.com/kayak. Make sure you include @KAYAK in your tweet so the company can be notified on Twitter that you have reached out to them.

• For example, you may write, “@KAYAK Customer Service issue with my booking, who can I speak to directly about this?” or “@KAYAK I need to reach Customer Service about my car rental. What can you do about my concern?”
• Make sure you follow Kayak on Twitter so you can stay connected with them, especially if they tweet back to you.

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6. Send Kayak a message on Instagram. Search “Kayak” on instagram or access their profile here: https://www.instagram.com/kayak. Send Kayak a message in Instagram messages or comment on their Instagram posts.

• For example, you may send them a message on Instagram like, “Hi Kayak, I have a customer service issue that I need to get remedied right away. What can you do to help me?”
• You may leave a comment like, “Repeat #kayak customer with a booking issue, need #customerservice right away.”
• Use hashtags in your comment like “#kayak” and “#customerservice” so other Instagram users can see your comment as well. This may put more pressure on Kayak to respond to you promptly if they know other users are paying attention to your comment.

• Before calling the customer service department or sending a feedback form, visit Kayak’s help section first at http://www.kayak.com/help.