BusinessHABMobile Health Educator: With more ways to contact businesses than ever before – phone, websites, email, social media, in person.
Customers expect more and more responsive companies.
Quality of service has gone from a competitive advantage to a necessity.
Research shows that over two-thirds of customers who stop using businesses do so.
Because they find the service staff unhelpful, while 55% would pay more to guarantee good service.
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Mobile Health Educator: https://www.unicef.org
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1. Mobile Health Educator
Mobile Health Educators Promote, maintain, and improve individuals.
And community health by assisting individuals and communities to adopt healthy behaviors.
Collect and analyze data to identify community needs prior to planning.
Implementing, monitoring, and evaluating programs designed to encourage healthy lifestyles, policies and environments.
May also serve as a resource to assist individuals, other professionals.
Or the community, and may administer fiscal resources for health education programs.
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Mobile Health Educator
2. Set up a system to document customer complaints and comments.
Your customer service policy should be tailored to the needs of your customers.
And if you listen, your customers will tell you what those needs are.
If you don’t have a systematic way to compile this information, develop one.
The information recorded should include:
- The customer’s name, address, and phone number
- The name of the employee receiving the complaint
- The date and time of the complaint and of its resolution
- The nature of the complaint
- The agreed upon solution, whether it was implemented on the spot, and if not when it was promised
- What steps are currently being taken
- The date and time of follow up to ensure the customer is satisfied
- Any compensation given to the customer
- Suggestions on how the problem can be avoided in the future
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3. Create surveys and run focus groups.
In both cases, your goal should be to gather useful information rather than positive feedback. To do so:
- Ask open-ended questions that lend themselves towards specific feedback, rather than focusing on rankings, which tell you little about how to address them. Ratings are less important than why you are getting those ratings.
- Use professional firms or online survey sites to help develop questions that are truly objective and don’t stack the deck to get you favorable results. What you need is useful feedback, not praise.
- Use online surveys to gather information in real time. You need to know what your customers need today, not two months ago. The best way to do this is to use a self-serve or full-service online system to gather customer feedback.
Mobile Health Educator
4. Health Educator’s briefing
Health educators provide information to people about health issues.
Their role involves identifying the health needs of the people in the community they serve.
They can do this by reviewing data provided by community health workers.
And gathering and assessing information themselves.
Through interaction with people in the community they serve.
Once they determine which health issues they should prioritize.
They start to produce resources about those issues or problems.
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5. Mobile Health Educator
Health educators determine the type of programs needed to effectively address health issues.
Tnd then start working on program materials for workshops.
Seminars and other methods of sharing information.
They teach the classes they’ve designed and they may also provide resources.
Or training to other health professionals and community health workers.
So that larger groups of people can be reached.
These educators continue to collect information about the health needs of their community.
And identify new health concerns as they arise.
They might also seek funds to provide community health resources related.
And be involved in developing community healthcare policies.
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6. Meet the Required Education
To qualify for a position as a health educator you must have a bachelor’s degree.
A common discipline that those interested in this career can study is health education.
Some employers may prefer applicants with a master’s degree in a relevant discipline.
Becoming a Certified Health Education Specialist will also appeal to employers and may be required for some positions.
Mobile Health Educator
7. Get the needed Skills
Health educators must have excellent communication and teaching skills.
To be able to lead the training programs they create.
They need strong organizational skills so that they create programs.
That present information in a logical order that people can follow.
These educators also need interpersonal and diplomatic skills.
Because they may work with people from different ethnic or religious backgrounds.
They need to find ways to effectively present health information.
While being sensitive to the beliefs and traditions of the people they serve.
They use analytical skills to process data that helps them identify pressing health concerns.
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Mobile Health Educator
8. Develop a vision statement.
This is the guiding principle that informs how your company seeks to interact with its customers.
It is both a daily reminder and a goal to be aspired to.
It should be simple and dirc’s vision for McDonald’s: “Quality, Service, Cleanliness, Value.”
To come up with your vision statement:
- Looking 3 to 5 years into the future, imagine your company’s success and list five reasons for it.
- Now list the reasons for your success from the customer’s viewpoint.
- From the vantage point of this future success, list the steps you have taken to upgrade customer service.
- Based on these lists, summarize the key elements of your vision.
- List the verbs from you summary and use them to build a concise vision statement.
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9. Set customer service goals in line with your vision and based on your research into customer needs.
These goals should provide quantifiable targets to address the customer service areas you identified as most important. For example:
- A time limit by which all calls to the service center be answered
- A target for the percentage of products returned
- A target for the percentage of customers who report that they are satisfied with how their complaint was handled
- A target for the percentage of customers who complain who go on to purchase your service or products again
10. Know their tasks
Health educators Collaborate with health specialists and civic groups to determine community health needs and the availability of services, and to develop goals for meeting needs.
2) Design and conduct evaluations and diagnostic studies to assess the quality and performance of health education programs.
3) Develop and present health education and promotion programs such as training workshops, conferences, and school or community presentations.
4) Develop operational plans and policies necessary to achieve health education objectives and services.
5) Develop, conduct, or coordinate health needs assessments and other public health surveys.
6) Prepare and distribute health education materials, including reports, bulletins, and visual aids such as films, videotapes, photographs, and posters.
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Mobile Health Educator
7) Provide guidance to agencies and organizations in the assessment of health education needs, and in the development and delivery of health education programs.
8) Provide program information to the public by preparing and presenting press releases, conducting media campaigns, and/or maintaining program-related web sites.
9) Develop and maintain cooperative working relationships with agencies and organizations interested in public health care.
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Mobile Health Educator
10) Develop and maintain health education libraries to provide resources for staff and community agencies.
11) Develop, prepare, and coordinate grant applications and grant-related activities to obtain funding for health education programs and related work.
12) Document activities, recording information such as the numbers of applications completed, presentations conducted, and persons assisted.
13) Maintain databases, mailing lists, telephone networks, and other information to facilitate the functioning of health education programs.
14) Supervise professional and technical staff in implementing health programs, objectives, and goals.
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Mobile Health Educator
11. Talk to your vendors and service providers.
If you outsource various aspects of your business like shipping or website management.
These service providers may have valuable information about your customers.
Ask your customer service call-center to categorize complaints and other feedback and transmit it to you.
Also ask about typical customer wait time and how many customers call and hang up before reaching a service agent.
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12. Identify your top three significant customer service issues.
Combine internal and vendor input and compare it to information from your customers in order to create a list of problems.
Focus on ones that come up frequently, affect your bottom line, and are actionable (i.e. “my order was defective” rather than “I was dissatisfied”).
Mobile Health Educator
12. Make your customer policies straightforward and customer-friendly.
Review your customer feedback to see which policies have proven most troublesome.
If possible, get rid of them. Be sure to consult your employees to get their feedback on any proposed policies.
They will often have a better feel for how the customer interacts with the customer service policy.
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13. Understand the problem
Let the customer speak without interrupting, note the important facts.
And repeat them to be sure you got it right. “Just to confirm.
You want to receive a new unit and get a refund, right?”
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14. Identify the cause
Find out what the customer did, review what should have happened, and isolate the problem.
Identifying the cause often means accepting that the company, not the customer, is responsible for the problem. “You ordered a unit that our website says works with your system.
You should have been able to plug it in and use it, but the literature on the website must be mistaken, because the unit is not compatible with your system.”
15. Propose solutions
First ask the customer for ideas. If he or she has a clear idea of how they want the situation resolved, either agree or work with them to finalize a plan that works for the customer and the company.
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16. Solve the problem
Take corrective action and ask the customer if they are pleased with the way the problem was resolved.
Apologize for the trouble and ideally, offer the customer something as compensation for their trouble.
17. Train your employees in the new policy.
Hold a mandatory meeting to introduce the plan and to explain its purpose.
Afterwards, work training into regular meetings.
As well as holding training workshops to teach your personnel particular skills such as problem solving for complaints.
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18. Consider how customer-oriented your company’s culture is.
Do you put the customer first, or are you more concerned with your own internal affairs?
Rank your business on the following to find out:
- We’re committed to do whatever it takes to create satisfied customers.
- We try to do things right the first time.
- As the owner, I set an example that customer service is important.
- Serving our customer’s needs takes priority over our internal needs.
- Total your score and divide by 4.
19. Rate how well you respond to customer feedback.
Especially if you are in a service industry, it is vitally important that your customers feel they are being heard and their complaints addressed promptly.
Their feedback is free and extremely valuable, so don’t ignore it. Rate the following:
- We review customer complaints.
- We constantly ask our customers for feedback.
- We regularly look for ways to eliminate errors based on customer input.
- Total your score and divide by 3.
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Mobile Health Educator
20. Know how easy it is for customers to get in touch with your company.
On average, for every customer that complains, there are 26 that remain silent.
The harder it is to get a hold of you, the worse that ratio will be.
Which is worrying when you consider that 91% of unhappy customers will leave with no complaint and never come back.
Making it easier for them to complain can save you customers.
21. Evaluate how qualified your staff is.
Your staff is the interface between you and your customers.
The better trained they are, the better service they can offer.
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22. Think about how actively you seek to improve your services.
The final part of customer service is constantly seeking to produce a better product that meets or even anticipates consumer needs.
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