Connecting your computer or console to your router or modem via an Ethernet cable will both speed up your Internet when it’s working and help determine whether the issue is with your Internet or your equipment.

• If your computer is able to connect to the Internet while connected directly to the router, your computer’s wireless reception is most likely the problem.
• If your computer is able to connect to the Internet while connected directly to the modem, then the issue is likely cause by your router.
• If you cannot connect to the internet while connected directly to your modem, there is something wrong with the modem or with your internet service in general.
• You’ll need to get in touch with your internet service provider’s technical support line to fix modem-related issues.

Read also: How to Start a Cell Phone Management Business 

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9. Clear the computer’s DNS cache.

The DNS cache is responsible for recording website addresses as you access websites, which makes accessing those same websites later a faster process; however, as websites update their addresses, the DNS cache can become outdated, which causes errors.

• Clearing the DNS cache will resolve issues such as websites failing to load, especially if you can view the website in one browser but not another.
• To clear the DNS cache on a mobile item such as a smartphone or a tablet, simply restart the item.

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10. Clear the browser’s cache.

Much like the DNS cache, your browser’s cache makes loading previously visited sites faster.

But it can also result in errors if the cache database becomes outdated.

• To stay relatively up-to-date, consider clearing your browser’s cache once per month.

See also:7 Tips to Manage your Business Website in Nigeria

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11. Try a different website or program.

There’s always a chance that the website you are trying to visit is currently down, or the program you are using is having server problems on its end. Try another website or online program to see if you can connect.

• Try another web browser if possible as well. For example, you may be having a problem with Chrome, whereas Firefox works fine. If just one of your web browsers is at fault, see the articles below for instructions on repairing it:
  • Chrome
  • Firefox
  • Internet Explorer

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12. Repair your connection.

There could be a software problem on your computer causing the connectivity problem. Both Windows and Mac computers have built-in repair tools that you can use to try to fix the issue:

• Windows – Press ⊞ Win+R > type in ncpa.cpl > click OK > right-click your network adapter > click Diagnose > follow any on-screen prompts.
• Mac – Click the Apple menu
  

  > click System Preferences… > click Network > click Assist Me… > click Diagnostics > follow the on-screen prompts.

Read also: 20 Top 9ger Bet Winning Strategies in Nigeria

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13. Boost the Wi-Fi signal.

If the problems you’re experiencing are signal-related, it usually means that interference and distance are the main cause. There are several things you can do to help minimize interference and increase your network’s range:

• Add a second router to extend the range.
• Increase your computer’s Wi-Fi reception.
• Make your own directional “cantenna” for your wireless adapter.

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14. Perform virus and malware scans.

Viruses and other malicious computer infections may be hindering your ability to get online. You can usually eliminate viruses by using your computer’s antivirus protection.

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15. Contact the internet service provider.

If all else fails, this is the best remaining course of action. Explain to your ISP the specific issues you are experiencing, and request someone to come and investigate the problem.

• Remember to be as calm and polite as possible, and do not take out your frustration on the company.

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16. How can I fix a slow internet connection?

It might be slow because you’re not the only one using it, or the internet itself that you are using is slow. The best way is to just pay for a better internet, but you can also try stopping background internet processes in your computer, or pause any sneaky updates that might be hogging all your speed. Also, wireless internet tends to be slower; if you have a laptop, consider hooking it up to the modem with a cable.

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17. Which lights should be lit up on the modem?

Different modems show different lights, but as a general rule there will be an Internet or online light that should be green or blue. Keep in mind, flashing lights do not necessarily mean there is an issue, many lights flash when there is activity. If you can get the manual for the model of modem you have, it will have a description of the lights and what each light indicates.

Conclusion:

Most ISPs will perform network diagnoses and fixes for free if you’re renting a modem/router from them.