8 Ways to Work as Airline Operations Agent

Airline Operations Agent: Airlines typically require workers for a multitude of diverse positions.

So it’s very likely that you’ll be able to find a job in this field.

Because of the wide variety of jobs and airlines, the hiring process and job requirements will differ.

There are, however, a few elements that will remain pretty consistent in your search for an airline job.

Also known as an Airline Operations Agent.

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Airline Operations Agent

The cargo agent needs great communication skills for receiving and transmitting information from and to pilots, ground crew, and other personnel.

The Ops Agent must be able to prioritize a large number of projects and tasks.

When flights are overbooked (it happens often!).

Agents must make decisions to rectify the situation in a way that will not negatively impact the schedule.

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1. Get the proper education.

There are a huge number of jobs in the airline business, all of which require different education and training.

The level of education you’ll need will depend on which position you’re looking for.

Below are some of the common airline jobs and the level of education required.

2. Meet the physical requirements.

Some airline jobs have physical requirements.

These are to ensure that planes are operated safely.

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3. Pass a security test.

Like most employers, airlines will conduct a background check on applicants.

This will typically be more extensive than a normal background check.

There are a number of offenses that could cause concern for airlines.

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Airline Operations Agent

4. Browse job postings for airline jobs.

You’ll be able to locate all kinds of airline jobs on the internet.

There are numerous ways you can find them.

  • If you want to work for a particular airline, try checking that airline’s website.
  • There will usually be a “Job/Employment/Career Opportunities” tab.
  • If you can’t find anything on the homepage, try typing in the airline’s name and “Jobs” into an internet search engine.
  • Jobs are also posted on more general sites, so browse these sites as well.

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Airline Operations Agent

5. Contact airlines directly.

If you aren’t finding any jobs browsing the internet, you could try contacting airlines directly.

Sometimes, there are job openings that aren’t posted yet.

If you’re lucky, you might come across some of these by inquiring with airlines.

  • Try either calling or emailing the human resources department of specific airlines and inquiring about job openings.

6. Put your resume and cover letter together.

Whenever you’re applying for a job, you’ll need a resume and cover letter.

In many ways, preparing these documents for an airline position is just like preparing one for any other job.

There are a few things you might want to emphasize, however, depending on the job you’re looking for.

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Airline Operations Agent

7. Prepare for the interview.

If you’ve done a good job on your cover letter and resume, you’ll progress to the interview stage of the job.

The particular interview process will vary depending on which job you’re going for.

A flight attendant may get the job after only a quick meeting.

While a pilot will probably require several interviews and tests.

It is important to follow whatever process the airline uses to interview job candidates.

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Airline Operations Agent

8. Conduct yourself appropriately during the interview.

No matter what position you’re applying for, you should always maintain a polite and professional demeanor during a job interview.

Many positions in an airline — like a pilot, technician, or air traffic controller — are directly responsible for people’s safety.

Accordingly, interviewers will want to hire competent and serious individuals for jobs.


Send a thank-you note to your interviewers after the interview.
This may set you apart from other candidates.
Read about license, certification or specialized training requirements before applying for airline jobs.
Requirements vary by position and by country.

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