BusinessHABAmazon Home Service Provider: A general marketplace like Amazon is a great place to sell products with mass appeal. Selling through Amazon or a similar marketplace gives your product a degree of credibility and offers a large audience. Typically Amazon is a great place to sell electronics, books, DVDs, and other general interest items.
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The downside of using a site like Amazon is that the credibility comes from their streamlining of the branding. To the customer, it looks and feels like an “Amazon product” even when it’s sold via a third party seller. That means Amazon-type sites aren’t necessarily the best option for retailers that benefit from strong branding or unique, vintage items.
Fees will vary depending on the volume of items you sell.
1. Amazon Home Service Provider
Work at home opportunities in customer service are a popular alternative to commuting to an office every day. Working at home, also known as telecommuting, is cost-effective for companies as it reduces overhead costs. Employees benefit by saving on commuting expenses and being able to generally choose the hours that they want to work. Customers also benefit due to the extended hours of availability in being able to speak with customer service representatives. Here are some helpful hints and suggestions for how to work from home in customer service.
2. Amazon Home Service Provider
Customer service agents talk to customers on behalf of companies and businesses. They often answer questions, resolve problems, process sales and provide information. Some customer service agents work in designated call centers, where they can field phone calls and respond to emails, and others work for specific companies such as banks, airlines and insurance agencies. Be a customer service agent by acquiring the necessary skills for the job and finding a position that is a good match for your talents and career goals.
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Amazon Home Service Provider
3. Browse the Internet to explore your work from home for the opportunities.
Review company websites to learn more about the type of services that they provide.
Scan for job openings in customer service and the company’s specific skill requirements.
4. Assess your skills and abilities for a work from home.
This will help you determine what type of job you are looking for.
There are work from home call-center jobs.
Openings for virtual customer service representatives and home-based agents.
As well as positions for live-chat service representatives.
Some work of these opportunities may entail working exclusively via email.
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5. Learn how to communicate effectively.
Customer service agents are required to communicate regularly with the people a company does business with.
You will need to speak clearly and professionally on the phone, in person and through email.
6. Recognize that some basic requirements for working at home.
Most customer service positions will require that you have a computer with high-speed Internet access, a land-line phone and a quiet office space to do your work.
You must also be able to work independently and have solid time management skills.
- Realize that these types of positions require experience in receiving a high volume of phone calls and a professional, pleasant speaking voice. You must have solid interpersonal skills as well as being proficient in working with computers, accessing and browsing the Internet.
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7. Consider your qualifications for a work from home customer service position.
In addition to having daily contact with customers.
You must have solid skills in typing and data entry with excellent grammar and spelling skills.
- Evaluate your ability to work with various computer programs and your skill level in using online communication tools such as chat and instant messaging.
- You should have the capability to multitask and be a problem solver if technical issues arise.
8. Gain experience with customers.
While most customer service agents receive training on the job.
Knowing how to work with customers will help prepare you for work as a customer service agent.
- Work in a retail position. This will help you learn how to meet the needs of customers.
- Process sales and returns and deal with complaints and problems.
- Get a job in a service industry. Working as a waiter or a landscaper will be good practice in how to listen to customers and give them what they want.
Amazon Home Service Provider
9. Understand the pros and cons of working from home.
Contrary to a typical office position, work at home customer service jobs do not offer the more traditional benefits such as health and dental insurance, vacation pay, or sick pay.
This saves the company offering telecommuting, work at home jobs additional expenses in overhead.
- Realize that some work at home customer service jobs may require that you pay your own taxes. Keep track of the hours that you work and how much you make on a weekly basis. Save your records and put them in a safe place for future access when you prepare your tax return each year.
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10. Review the requirements for any expected training sessions for work at home customer service jobs.
Some companies may require you to attend on-site or online training in preparation for a position.
Other requirements may be an operations manual that provides guidelines for the work that you will be doing.
Amazon Home Service Provider
11. Apply for those positions that you are interested in and qualified for.
Follow their procedures for submitting the application and include a copy of your updated resume as well as a cover letter.
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12. Realize that most job interviews will typically be conducted over the telephone.
Some companies may use web cam technology for an online face-to-face interview for telecommuting positions.
13. Learn to feel comfortable with sales.
Not all customer service agents are required to sell products and services, but it might be part of your job.
- Talk to people and identify their needs. This will help you recommend specific products and services. Identifying needs and matching them to purchases will help you become a customer service agent.
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14. Learn the components of conflict resolution.
A customer service agent will need to be a problem solver.
Know how to collect information and resolve the customer’s problem while staying within a company’s standards and procedures.
- Practice treating everyone with a friendly, calm and respectful demeanor.
- Part of your job will be to talk with people who are angry, irrational and rude.
- You will need to remain professional and diplomatic and know how to handle irate customers.
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15. Look for a customer service position working from home.
Many companies are reducing their overhead costs and allowing their customer service agents to do their jobs from home.
- Ensure you have the necessary equipment.
- You will need a computer with an Internet connection and a landline phone.
- Seek opportunities for virtual customer service jobs with companies such as hotel chains, home or online shopping networks, healthcare agencies and other corporations.
- Check general career search agents such as Monster.com and Indeed, and look for specialized sites that promote work at home positions and include customer service agent jobs.
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