BusinessHABSchools Ict Technician: ICT technicians look after school networks, install, order and maintain software and hardware and provide technical support to teachers and pupils.
The role requires the support of the hardware and software employed by the Schools.
Which includes desktop and mobile hardware & software also including the support of AV technologies (Interactive whiteboards, projectors, Smart TVs).
Participation in project work such as office moves will also be required.
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1. Schools Ict Technician
ICT Technicians diagnose, repair and maintain hardware and software components to ensure the smooth running of computer systems.
IT Technician responsibilities include installing and configuring computer hardware.
And being the primary point of contact for IT support within a company.
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2. Experienced required:
- Experience of Microsoft Desktop Operating Systems and technologies (Windows 7, 10).
- Experience of providing general user IT support (printer configuration, desktop software installs, user access) and routine maintenance.
- Experience with Microsoft Office 365 including Exchange.
- Ideally the candidate will have experience of providing 1st or 2nd line IT support to end users and have previous experience of working in an Academic IT support environment.
3. Schools Ict Technician
The role will involve travel around sites covered by the Desktop Support Team.
So the applicant must be able to transport self and equipment across the community for work purposes.
The job will require flexibility to provide cover at sites that require onsite presence.
However, this post requires the flexibility to cover service demands as and when required between 8:00am and 6:00pm Monday to Friday.
Some evening/weekend work will be required from time to time you must be flexible to accommodate this.
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4. What’s involved
ICT technicians work by themselves and as part of teams.
Depending on the size of the school and its ICT requirements.
Their day-to-day work usually involves:
- maintaining the school’s network
- installing new software and upgrading existing applications
- providing technical support for teachers and pupils
- running diagnostics
- maintaining and developing the school‘s website and intranet
- maintaining hardware peripherals (e.g. scanners, printers, external drives)
- purchasing kit
- ensuring internet systems are safe and offer full child protection
- training teachers and students
- liaising with suppliers on maintenance or licensing deals
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Schools Ict Technician
5. Skills and experience you’ll need
- knowledge of operating systems, networking, hardware and software commonly used in schools
- good problem-solving skills
- good organisational skills
- the ability to explain problems and solutions clearly to non-technical users
- the ability to prioritise, work under pressure and meet deadlines
- a patient and methodical approach
- the ability to work alone or as part of a team
- an awareness of health and safety
Schools Ict Technician
6. ICT Technician Responsibilities:
- Installing and configuring hardware and software components to ensure usability.
- Troubleshooting hardware and software issues.
- Ensuring electrical safety standards are met.
- Repairing or replacing damaged hardware.
- Upgrading the entire system to enable compatible software on all computers.
- Installing and upgrading anti-virus software to ensure security at the user level.
- Performing tests and evaluations on new software and hardware.
- Providing support to users and being the first point of contact for error reporting.
- Establishing good relationships with all departments and colleagues.
- Conducting daily backup operations.
- Managing technical documentation.
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Schools Ict Technician
7. Entry requirements
It is up to schools and local authorities to decide what qualifications and experience applicants need to have.
So it is important to check locally.
Some may employ people on the basis of their experience alone.
Others may require a qualification such as a degree.
8. Schools Ict Technician
The Level 2 Award in Support Work in Schools is not specifically related to ICT.
But will give you a good understanding of what it is like to work in a school environment.
This award is solely theory-based and does not require a placement in a school.
Some schools also offer IT apprenticeships.
Which are work-based training programmes.
Which lead to qualifications such as the Level 2 Diploma in IT user skills (ITQ).
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9. Training and development
IT technical support officers usually undertake a combination of on-the-job learning and short training courses.
Accredited certification courses are often offered by IT specialist training companies.
Who are approved by IT vendors such as Microsoft (for Windows), Cisco (for networking), Oracle (for databases) and IBM.
IT professional qualifications are available from major awarding bodies including BCS.
City & Guilds, Edexcel, EDI, OCR and SQA. Training courses include:
- Diploma in ICT Systems Support Level 3
- Certificate and Diploma in ICT Systems and Principles Level 3
- Certificate and Diploma in ICT Professional Competence Level 3 and Diploma at Level 4.
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10. Schools Ict Technician
These qualifications are available at local colleges and through apprenticeships.
To gain the certificate and diploma you would be assessed at work.
So your job would need to include responsibilities suited to each qualification.
Many of these qualifications include units from industry certifications.
But you can also take a recognized certification programme as stand-alone training for professional development,
such as:
- Cisco Certified Network Associate (CCNA)
- Microsoft Certified IT Professional (MCITP)
- Microsoft Certified Solutions Expert (MCSE)
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11. Schools Ict Technician
The ICT professional qualifications are accredited within the national Qualifications and Credit Framework (QCF).
And Scottish Credit and Qualifications Framework (SCQF). They are based on the
National Occupational Standards (NOS) for IT users in England, Wales and Northern Ireland.
There are various organisations that offer certification or professional membership, CPD and a professional network:
- The Institution of Engineering and Technology
- The Engineering Council holds the register for ICT Technicians ICTTech and can award chartered status
- The Chartered Institute for IT (BCS) also offers qualifications for those working in the IT sector
12. Schools Ict Technician
For all ICT technician qualifications there are some mandatory units around aspects such as health & safety, hardware and software configuration and maintenance.
If you need more help speak to the person responsible for your career development or your union learning representative.
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13. More Schools Ict Technician Skills
While the skills above highlight to most important hard and soft skills required of top engineers.
There are several others. If you love complexity and understanding the building blocks of innovation.
Many of these skills will come to you naturally.
- Reading Comprehension
- Information Ordering
- Deductive Reasoning
- Inductive Reasoning
- Experimentation
- Independent Thinking
- Determination
- Investigation
Schools Ict Technician
- Design
- Ongoing Improvement
- Key Performance Indicators (KPI) Software
- Compliance
- Government Contracting
- Higher National Diploma (HND) in Relevant Subject Matter
- Commercial Awareness
- Environmental Awareness
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Schools Ict Technician
- Construction
- Manufacturing
- Efficiency
- Confidence
- Aeronautics
- Data Analysis
Schools Ict Technician
- CEng
- Equipment Diagnostics
- Troubleshooting
- Inventory Management
- Statistics
- City Planning
- Infrastructural Design
14. Schools Ict Technician Communication Skills
Engineering is very technical and relies on concise and accurate communication between colleagues.
But you will also have to communicate with people outside of the field.
Such as clients and sometimes the general public, who do not have a technical background.
15. Schools Ict Technician
It’s important that you are able to translate your specialized knowledge into terms.
That those within and outside your department can understand.
Due to the highly technical demands, communication often proves one of the most challenging soft skills for engineers.
Complexities have to be broken down into digestible words and concepts for your peers and managers.
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