BusinessHABCustomer leads: Generating leads is a vitally important part of the sales process. Marketers should be able to collect leads through a variety of methods, both online and off, in order to find more potential clients. Your goal should be to collect as many email addresses and phone numbers as possible. Take a look at the following steps to help you generate leads.
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Customer leads
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1. Create a website that can capture leads. Your website should be easy to navigate and have information about your company and its products or services. Capture customer information through a form that asks them questions about their needs. A price quote form is a good way to do this. You’ll receive an email with the potential customer’s contact information.
- Make sure your website is listed with major search engines, such as Google, Yahoo, and Bing. This is the bare minimum for being noticed online. Practice searching for your site on each popular engine as well to see what comes up.
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2. Set up an email auto-responder. To sign up for an auto-responder, potential customers simply enter their email address. There are various types of auto-responder services that vary in complexity, and some are geared specifically toward generating leads. Types include welcome emails, responses based on specific online activities, and product recommendations.
Customer leads
3. Promote your business on social networking sites. These sites are where millions of people are already gathering to connect with each other. So, establishing a meaningful presence there is a good idea. You can create a page on these sites to promote your business. When a customer “friends” you or “becomes a fan,” the people in her network can learn about your company as well.
- Use different modes of social media. You might start with a general site like Facebook, a business networking site such as LinkedIn, or a microblogging and all-purpose site like Twitter. However, consider expanding to picture-based sites like Pinterest or Instagram. Also look for any types of social networking platforms specific to your industry, like Glozal for real estate, Lawyrs for law, or Architizer for architects and designers.
- Don’t forget about your social media. Many companies put up a social media page and then neglect to update it. Once you have a page, schedule regular weekly or daily updates. And don’t just try to amass followers; try to engage them. Use giveaways and promotions. Respond to their comments, and address any concerns in a timely manner.
4. Conduct Search Engine Marketing (SEM) and Search Engine Optimization (SEO). SEM involves using paid ad words to drive clicks and increase traffic to your company’s website or its online promotional landing pages. SEO is a type of SEM in which you produce content that helps move your site “organically” to the top of searches for companies like yours.
- Give potential web leads something to do. When someone does arrive at your page via your SEM efforts, they should have some clear options of what to do. Make it easy for them to leave their contact information or purchase your product or service through ecommerce. Your web content management system might already have an ecommerce plugin or application, such as WordPress’ MarketPress, or you can add ecommerce capabilities through a third-party provider, such as PayPal.
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Customer leads
5. Track your traffic on all your web platforms. Social media sites usually have their own tracking mechanisms, or third-party apps can track your traffic for you. Pay special attention to which ad words are working for you and which aren’t, especially since you pay for those.
- Look for trends and patterns. Are there particular times of the day, week, or month that you experience more or less travel? What about the geographic regions your visitors come from? Try to figure out why. Determine which ad words give you the best bang for your buck. Also identify weaknesses. Maybe you don’t have that many followers on social media, or maybe your online sales are sluggish. This is all information you can use.
- Isolate potential leads. Notice who comments on your social media posts. Look for people who have used your coupons, taken action on your website, or replied to your newsletters. These are all people that are leads.
6. Keep multiple email lists. Since one of your goals is amassing relevant email addresses, you’ll want to keep a master list and be sure to back it up. However, not all potential leads are the same. Some addresses are from people you know and have met. Others are from strangers who may or may not be leads.
7. Maintain a list of customers. These might be your VIPs. These are past customers and hopefully repeat customers. You can offer them special deals and special treatment, since they’re a critical part of your business.
Customer leads
8. Keep a list of people who have contacted you online. These are people you have not met, or haven’t met yet, but who may be leads. Turn them from strangers into leads by enticing them with promotions that appeal to first-time customers. For example, a first month free promotion, no set-up charges, or free installation are all promotions that apply to new customers, rather than repeat ones.
9. Become active on listservs and message boards. Listservs are applications that manage email discussion groups, and message boards are online discussion areas where people discuss specific subjects and troubleshoot. Find some lists and boards that are relevant to your business. Keep track of who is active there and learn more about them and their businesses. Ask questions, and if you know the answers to someone else’s question, answer it.
Customer leads
10. Send an email newsletter. An email newsletter is kind of like a more detailed social media post or a more exciting press release. Incorporate pictures, stats, quotes, and ideally try to have more than one person speaking or lending quotes to the newsletter. Include links to your site and your social media sites. Also, make some sort of call to action: take our survey, use this coupon, follow our Facebook page, etc.
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13. Distribute your release directly to reporters. After sending out your release over the wires, you may have gotten some attention from the press already, and may now be comfortable reaching out to the press directly. Search for reporters and editors that have written stories you like about similar articles. Reach out with an email, and follow up a day or two later with an email or phone call.
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14. Make ongoing announcements. You should obviously announce the launch of your company itself, but you can announce other launches as well. For example, you can promote the launch of a new product or service, and you can announce a re-launch, the launch of a new website, a prominent new hire, a rebrand, or the opening of a new location or office.
Customer leads
15. Use your publicity. It’s okay to brag. If you’ve gotten great media coverage, or even a mention, you should proudly share your success. Even before you get press, it can be good to alert key followers that it’s coming.
- Have a press tab on your website that includes copies of or links to your full articles. Pull out the best quotes from articles that speak highly of your business. You might also to an “As seen in…” graphic.
- Use press mentions in signage, handouts, and other paraphernalia you bring to trade shows. Include press hits in your email newsletters and social media posts too. Print out and frame your favorite articles to hang them on your wall.
16. Develop a survey. Put together some strategic questions for an online survey to circulate to your emailing lists. They don’t have to be elaborate or conform strictly to the scientific method. Simple surveys can still be effective.
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17. Don’t use a simple word processing document. You might be more familiar with using a word processing platform or spread sheet, but a dedicated survey tool is better. Consider using one such as Constant Contact or Survey Monkey that aggregates results for you. These tools also have helpful features and types of surveys and questions that you might not have thought about.
Customer leads
18. Develop insightful questions. Decide from the outset which type of information you’re looking to learn so you can be specific and focused. Ask the most important questions first. That way, you can get your most important topics addressed before a respondent tunes out or skips to the end.
- Make the survey user friendly and brief. Ask multiple-choice or “closed” questions: ones that can be answered with one word or phrase. This makes results easier to analyze for you, and it makes questions easier to answer for your respondents.
- Introduce some variety to your queries. You might add some yes-or-no’s to your multiple choice questions, or you could have them answer some queries on a scale of 1 to 10, for example. This might also be the exception to the rule of sticking to closed questions. You could ask an open-ended question or two for variety’s sake.
19. Analyze your results. A good survey should help you find out what your customers really value, and may give insight into how they search for you. Then, you can place yourself on the other end of that search. Survey tools also usually provide pie charts and other graphics to help you visualize results or to use in presentations.
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20. Research your industry. Read everything you can get your hands on in your industry. Search for online articles using the same search terms your customers might use to find you. Also, read books and longer-form articles. They tend to have good citations, appendices, resource lists, and bibliographies that might inspire some leads.
Customer leads
21. Use industry know-how for B2B leads. You might not be looking for consumers exclusively. With knowledge of your industry, you can also find industry leaders who might provide leads or other businesses that might be complementary to your own: buyers, suppliers, distributors, etc.
22. Offer your own expertise. When you’re experienced in your own business sector, you might want to write articles of your own for trade publications. Authorship can put you in front of new audiences. The articles you write are also excellent self-promotion just like your press hits. Promote your authored articles as well in your emails, newsletters, social media, etc.
23. Develop your leadership leads. Try to build on the leads you find through your thought leadership efforts, particularly if your initial interaction is online. Schedule a meeting or make a phone call. A phone call is a more personal form of communication, and it is not a generic or mass media message. Plus, it shows your potential lead that you and your company are real, and that she’d be doing business with a real person.
Customer leads
24. Become a government contractor. If your company provides the types of goods and services that the government typically buys, try becoming an official government contractor and bidding on contracts. Government applications are especially relevant if your company provides a niche service or offers unique expertise. You will have to fill out a number of forms, but once you’re official, this could open up a huge new avenue of leads. Some companies’ entire business is conducted with governments.
Customer leads
27. Follow up after the event. Don’t forget to follow up after the show ends! Thank people for visiting, and offer to answer any questions they may have. You can add them to one of your targeted email lists, and give them online coupons.
28. Attend alumni events. Going to alumni events can be a great way to reconnect with old friends, but also a way to meet new ones that graduated before or after you. Many people switch jobs or start companies that might be a good fit with your work. They’re also usually more receptive to doing business with someone from their old school.
- Find common experiences. With alumni, you can talk about a number of topics to find common ground. Ask about majors, sports and other extracurricular activities, favorite places to hang out at school, and graduation year (if it doesn’t already say it on the nametags).
- Arrange to contact them after the event. Since you’ll want to follow up with any potential leads you meet, ask for a business card. You could offer yours first and then they may reciprocate, or you can initiate. Send a nice email saying you were pleased to meet them, and schedule an informational interview at their convenience, if you’d like.
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Customer leads
31. Generate leads through local advertising. Don’t forget “traditional” or offline media. You can place ads in your local newspapers or on radio stations or billboards. These ads should direct people to either call or visit your Web site. You can usually get more leads if you offer a discount or special offer, or a particular discount when someone mentions the ad.
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Customer leads
33. More tips
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Remember that when generating leads, it’s best to contact the prospect as quickly as possible, while they are still considered “hot.” An email autoresponder is one of the best ways to do this because the entire process is automated.
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In most cases, it is less expensive to generate leads online, though some techniques can take time. If your company is on a restricted budget, try to use online methods first.
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