BusinessHABJumia Sales Agent:The best salespeople are always looking to improve their game, never satisfied in their progression as a sales rep.
A recent discussion on Quora addressed this very topic, soliciting opinions from sales professionals and sales management experts.
On what they believed to be the most helpful tips for improving their reps’ selling abilities.
Here is a list of what we believe to be the most important steps to take on your journey to becoming a better salesperson.
As more and more companies rely heavily on a sales force of call center agents.
And customers are becoming more informed and adept consumers. Jumia Sales agents who engage in adaptive selling are critical to the company’s success.
Adaptive selling is the altering of sales behaviour during a customer interaction or across customer interactions.
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How to Become Jumia Sale Agent in Nigeria
1. Gain domain-specific knowledge of the product/service
Jumia Salespeople should acquire expertise and specific knowledge.
About the product or service that they are selling.
They should be an information powerhouse and have the skills to effectively answer any question or concern addressed by the customers.
Spend time training agents to thoroughly understand the product or service and to feel competent selling it.
They should understand the technical aspects of the product or service, any potential issues.
Example compatibility issues, limitations.
And how to effectively use the product or service.
They should maintain constant communication with the technical and support teams.
So they are always up to date on current issues and features.
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Jumia Sales Agent
2. Gain specific knowledge of the customer
Jumia Salespeople who personalize their interactions and have a good understanding of the customer are more effective than those who do not.
Ensure that your team is well prepared with call center software.
That displays the entire history of the customer when a call is placed or received.
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Jumia Sales Agent:
3. Categorize the customer
Jumia Salespeople who quickly and accurately categorize the customer type can adapt their sales approach.
This is o fit the specific need of the customer.
Ensure that your agents are well trained on the 4 types of customer styles.
And how to adapt their sales approach based on the type of customer.
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Jumia Sales Agent
4. Adapt to the customer’s communication style
Adapting to a customer’s social and communication style will facilitate trust and the building of a relationship.
Train agents to recognize their own style of interacting.
How to recognize a customer’s specific style of interacting and how to adjust their style to fit the customers.
Jumia Sales Agent:
5. Quickly build rapport
Effective salespeople not only sell a product, they sell a relationship.
They should quickly build trust and establish an excellent relationship with the customer.
Jumia Salespeople should build an alliance with the customer.
And convey the message that they will be working in collaboration to solve their problem or find them the best product.
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Jumia Sales Agent:
6. Personalize the interaction
Jumia Salespeople who would like to excel at adaptive selling should offer their name.
Build a personalized relationship and tailor their conversation to the needs of the customer.
This will increase the comfort level of the customer and will facilitate trust.
They should also use the information they have about the customer to customize the interaction and sell the most appropriate product.
Encouraging your agents to offer more personalized information during their customer interactions.
Starts with equipping them with the right tools.
Call center software that provides real-time comprehensive information about the caller such as caller demographics, previous call recordings, voicemails, emails.
And social media postings allows agents to provide more personalized service.
Using this information, agents can better understand their customer.
And tailor their conversation to their specific needs.
Jumia Sales Agent:
7. Empathize with the customer
Salespeople should understand and identify with the customer’s needs and communicate empathy for that individual.
This will facilitate effective problem solving, selling and upselling.
Train salespeople to be able to think about the situation from the perspective of the customer.
This will help the agents understand the feelings.
needs and desires of the customer.
The more information they have about the customer, the easier this process will be.
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Jumia Sales Agent:
8. Take control early and keep control
Effective salespeople should take control of the sales process.
And feel confident in their abilities to lead their customer towards a successful sales transaction.
Train your agents to use acquired knowledge about the customer.
To anticipate their needs and lead them in the most favorable direction.
They should always be confident and competent and never let the customer steer the conversation.
Jumia Sales Agent:
9. Match their behavior to the situation
Salespeople should adapt their sales behaviors to the characteristics of the customer and specific situation.
For example, if the customer is in a rush.
The agent should notice that and change their sales pitch to be more concise and immediately effective.
Train your agents to become acutely aware of changes in tone.
Speech content or attitude and adjust their behavior accordingly.
They should know when to rely on the sales script and when to change course to adapt to the customer.
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Jumia Sales Agent.
10. Accurately identify the customer’s needs
Salespeople should identify the customer’s fear, needs and desires.
Even if the customer doesn’t directly verbalize them.
This is an extremely important skill and can be a distinguishing factor between good and excellent salespeople.
Train your sales team to identify the spoken and unspoken needs of a customer.
Ensure that they have comprehensive information about the customer.
In order for them to accurately assess the situation.
Jumia Sales Agent
11. Anticipate the customer’s needs
Salespeople should always be one step ahead of the customer.
Proactive and capitalize on opportunities to up-sell.
They should know the answer to the customer’s question before they ask it.
Offer helpful solutions and address anticipated issues before they happen.
Ensure that your team has access to relevant information about all products.
This includes all features, potential service issues, costs, compatibility issues, etc.
They should use this information, as well as the information about the customer to anticipate the customer’s needs.
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Jumia Sales Agent
12. Effectively identify and define sales situations
Salespeople should use good listening skills to classify a specific sales situation.
They should accomplish this by noting tone of voice, rate of speech and the types of questions asked.
Train your salespeople using recordings of previous interactions with agents that exemplify this process.
Also, be sure to continually monitor for effective listening behaviors and classification of sales situations.
Provide immediate feedback to the salesperson so that they can learn from their mistakes.
Jumia Sales Agent
13. Effectively select courses of action
Based on the information gathered from the customer.
Example level of interest, tone of voice, degree of excitement expressed.
Jumia salespeople should choose the most appropriate course of action.
They should base their decision on intuition, previous experience and expertise.
When training salespeople, ensure that they have a comprehensive understanding of all (or as many as possible) potential courses of action.
Provide immediate feedback to the salesperson about the effectiveness of their chosen course of action and any possible alternatives.
Jumia Sales Agent
14. Skillfully perform tasks within a stated domain
Once a decision has been made, salespeople should execute an action plan flawlessly.
They should do so in a timely manner with the resources they have available.
Ensure that salespeople are making effective use of collaborative methods.
They should utilize team-member’s expertise and experience when executing an action plan.
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Jumia Sales Agent
15. Be a Critical Thinker
The best salespeople don’t simply rely on a script.
That dictates every step of how they should sell a product or service.
But rather they adapt or alter their sales pitches.
In accordance with the prospective customer, time and place.
This also means having the ability to think outside the box in challenging.
Their existing sales pitches and processes to reach higher levels.
Jumia Sales Agent
16. Be Disciplined
A sales rep who has an unrelenting attitude in their sales approach.
Will go above and beyond to do whatever it takes to close the deal.
In many cases, learning how to be a better salesman simply boils down to developing a disciplined work ethic.
Jumia Sales Agent
17. Be Charismatic
A charismatic person has the ability to form a sense of connection.
Or understanding between themselves and their prospects.
Customers view truly charismatic salespeople as not just sales reps hawking a product or service.
But someone who they can have a real meaningful conversation with.
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Jumia Sales Agent
18. Be Resourceful
A successful sales rep needs to be resourceful.
Which is especially important for reaching out and targeting potential customers.
This means going above and beyond and using every resource or asset at his or her fingertips to close the deal.
Sometimes, figuring out how to be a better salesman.
Requires thinking outside the box of traditional sales methods and processes.
Jumia Sales Agent
19. Be Focused
Given that sales reps often have a high volume of work and activity goals to reach.
They must be able to concentrate on a given task without becoming overwhelmed or distracted.
When they’re concentrated on the task or sales call at hand.
It will show in the quality of their sales pitch.
Jumia Sales Agent
20. Be Competitive
The most successful sales reps are extremely competitive by nature.
And are constantly striving to be the top salespeople within their company and the industry.
They set the bar as high as possible.
Giving themselves lofty targets to shoot for.
Even if they miss their ambitious targets.
They will still be well-positioned to achieve great things.
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Jumia Sales Agent
21. Be Passionate
When reps have genuine passion for and belief in their product.
It will be readily apparent in their sales pitches.
The more passionate a rep is about what they’re selling and who they’re representing.
The more genuine the sales conversation will be.
If you ask sales veterans how to be a great salesperson.
They will all tell you that you have to be passionate about your work.
Jumia Sales Agent
22. Be Curious
People who are curious and are generally interested in expanding their intellectual horizons.
Tend to gain more knowledge on a regular basis than those who don’t.
They are constantly looking to learn more about their product.
Their customers and how they can bridge the gap between both parties.
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Jumia Sales Agent
23. Be Confident
Confidence is a subset of charisma.
The best and most charismatic salespeople believe fervently in themselves.
Their company and their product or service.
Confident salespeople act fearlessly.
And are willing to take risks without worrying about hearing a “no” from a customer.
Or losing out on a potential opportunity.
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Jumia Sales Agent
24. Be Firm
Salesmen must have a firmness of spirit to get them through high pressure or difficult times.
They must also demonstrate this firmness.
And strong principles when making follow-up calls.
With both potential customers and prospects who have said no.
This is another essential as you learn how to be a great salesperson.
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Jumia Sales Agent
25. Be Persistent
Unfortunately, even the best sales reps will hear “no” over and over again.
The key to being a successful salesperson is to always be persistent.
Even in the face of overwhelmingly negative responses.
Sales reps must doggedly chase prospects and be willing to approach them from different angles.
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Jumia Sales Agent
26. Be Open-Minded
A big part of being open-minded is demonstrating a willingness to listen.
Most salesmen make the mistake of simply berating prospects with an overwhelming deluge of information.
The best sales conversations take place when the rep is doing less talking.
And more listening, showing an open-mind to whatever problems the prospective customer is suffering from.
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27. Be Honest
Sales reps have to be honest about the product or service they’re trying to sell.
Feeding potential customers lies or undelivered promises is not the pathway to success.
Disingenuous sales reps are what give the profession a bad name in the first place.
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Jumia Sales Agent
28. Be Knowledgeable
The best sales reps are well-informed.
Not only about their own company and product.
But also about the prospective customer’s company and specific pain points.
Conducting extensive research into a prospective customer to find triggers.
Before you make your pitch can be the difference between tremendous success and sure-fire failure.
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Jumia Sales Agent
29. Be Communicative
Naturally, one of the most important attributes for any top salesperson is to be an effective communicator.
If you aren’t capable of articulating your thoughts in an easily comprehensible manner.
Even your best sales pitches will ultimately fall on deaf ears.
Be clear and concise in what you are communicating.
Conclusion:
Following the 29th mentioned tips will bring your team well on their way to adaptive selling success.
While there are many attributes that go into making up the best sales reps.
These are some characteristics that we have found to be the most critical.
What do you think are the best practices for anyone who wants to learn how to be a great salesperson?
BusinessHAB