18 Tips to Business Communication Improvement Skills

Filed in Success Tips by on December 10, 2021 0 Comments

Business Communication Improvement Skills: Communication is without the doubt one of the most important business skills, no matter what industry you are in.

Business communication skills are keys to success and are an important area that must be developed.

From public speaking and body language to active listening and negotiating.

There are many aspects to communicating effectively in the business realm.

The way a person communicates in business can lose or seal a deal.

Influence others to increase their work performance.

And ensure that your message is delivered effectively.

And that your intended audience comprehends your intent.

Mistakes in body language, tone, or failing to show that you are open to negotiation.

Or compromise can shut down your recipient’s willingness to hear your message.

By improving your business communication skills.

You can ensure that you are effective at your job, presentation, or position.

As a Sr. Recruiter and Interview Coach, I have seen many candidates.

Often strong technically, fail interviews as their communication skills weren’t strong enough.

Most of us process huge numbers of messages every day.

However, effective communication is also about understanding the emotion behind the information.

Effective communication can improve relationships by deepening your connections to others.

And it enables you to communicate even negative or difficult messages without creating conflict or destroying trust.

Here are some tips to improve your communication skills at work:

Most of us are terrible listeners.

Instead of truly listening to what the person is saying, we interrupt, think of our response, or think we already know what the speaker is going to say next.

To become a better listener, practice fully focusing on the other person.

If you are checking text messages or doodling, you’re almost certain to miss nonverbal cues in the conversation.

Avoid interrupting and seeming judgmental.

In order to communicate effectively with someone, you don’t have to like them or agree with their ideas or opinions.

However, you do need to set aside your judgment and withhold blame and criticism in order to fully understand a person.

The most difficult communication, when successfully executed, can lead to the most unlikely and profound connection with someone.

Lastly, show your interest in what’s being said.

Nod occasionally, smile at the person, and make sure your posture is open and inviting.

Business Communication Improvement Skills

https://life-methods.blogspot.com communication-skills.html

Business Communication Improvement Skills:

1. Pay attention to non-verbal communication.

Body language can tell you just as much as what a person says, if not more.

The way you look, listen, move, and react to another person tells them more about how you’re feeling than words alone ever can.

You can enhance effective communication by using open body language—arms uncrossed.

Standing with an open stance or sitting on the edge of your seat.

And maintaining eye contact with the person you’re talking to.

Business Communication Improvement Skills

2. Find out preferred way of communicating.

Everyone has a different communication preference.

I love email, but others would rather pick up the phone and talk, text.

Or even use social media or instant messaging to relay something.

Respect the person you’re trying to contact and use the method they seem to prefer.

If you’ve called someone several times and always get their voicemail.

But the person is always quick to respond to email, switch to email instead.

Business Communication Improvement Skills

3. Consider your tone.

The problem with email and social media is that it can be difficult to determine the tone.

It is easy to come across as angry or pushy.

So avoid using many exclamation marks in your emails and if you’re angry or upset.

Take a few minutes to cool down before responding. If possible, meet in person, so nothing is misconstrued.

Business Communication Improvement Skills

4. Check your grammar.

Always proofread anything you type.

If you’re not great at catching errors, use Spell Check or ask someone to proofread your emails/letters.

Business Communication Improvement Skills

5. Rephrase what you hear.

Restating what your co-worker or boss says to you by repeating the important points shows you are listening.

And understand what you were told.

It gives both parties a chance to clarify if there is any confusion.

Business Communication Improvement Skills

6.  Practice Your Listening Skills 

When others are speaking, are you really listening?

We often confuse ‘listening’ with ‘being quiet’

But just because you aren’t talking while others are talking doesn’t mean you’re really listening.

Learn to turn off your own internal dialogue and truly tune into what others are saying.

It often helps to repeat what you’ve heard so that you know you’re paying attention and they know it too.

7. Start and end with key points.

Think back to the “tappers and listeners” study mentioned earlier.

Clear communication is of paramount importance.

To ensure that the audience understands the key takeaways from a presentation.

Reiterate key points at the start and finish.

This can also be accomplished by providing attendees with a one-pager.

That includes key points the audience should consider throughout the presentation.

Business Communication Improvement Skills

8. Using Eye contact

Eye contact is one of the most powerful forms of communication available in the business world.

Making eye contact shows that someone is in a position of authority.

Has integrity, and is not hiding anything.

Eye contact can be used to intimidate as well as make connections.

People in positions of authority can demonstrate their power.

Simply by making eye contact with someone for at least three seconds.

If you need to get the truth from someone.

Such as in an employer/employee relationship.

Don’t respond to answers too quickly.

Don’t underestimate the importance of silence and making eye contact for at least three seconds.

When public speaking or questioning someone one-on-one.

The importance of eye contact cannot be overlooked.

Speak directly and confidently and make appropriate eye contact.

As this confirms your position of authority.

Business Communication Improvement Skills

9. Using body language

Many people working in the business world want to be viewed as powerful, confident, and professional.

Those who struggle in this area might be surprised to learn that their body language detracts from what they are saying.

They may have a commanding message, sales presentation, or pitch but lose their audience due to body language mistakes.

One area that quickly makes a person look weak is tilted head movements.

Body language may be defined as passive, assertive, or aggressive.

For example, when a woman is feeling casual or even flirtatious.

She may toss her hair over her shoulder or throw her head back in a playful manner.

While this behavior may be appropriate in a casual setting.

It is quickly detrimental in the business arena.

Many people may tilt their head to one side when listening.

As this is a passive move that shows that someone is paying attention to the other person.

A head that tilts forward during speech, such as nodding while speaking.

May be viewed as a sign of aggression.

When giving presentations or public speaking.

Be conscious of head movements.

Eliminate head tilts when negotiating with people or trying to establish your assertiveness.

Keep the head steady and upright.

Business Communication Improvement Skills

10.Anticipate recipients’ responses

Another important and effective strategy that can help communication is to anticipate recipients’ responses.

Using a lead-in line or phrase can put recipients at ease and avoid a defensive reaction.

When addressing difficult issues with people, you want to ensure that they are calm and keep them relaxed.

By taking a negative phrase and turning it into a positive.

You can stave off any negative reactions that might arise.

Adding a side head tilt when speaking helps ensure that you present yourself passively and without aggression.

Look for power phrases that have been shown to be effective in creating a neutral and open environment and use them during appropriate times.

While tone, inflection, and eye contact play an important role in communication.

Choosing the wrong words can be detrimental to conveying your message effectively.

Choose words that empower others and they will respond positively.

Use words that rob people of the feeling of power and they will become defensive.

Being assertive does not mean threatening or intimidating others into being cowering victims.

True leaders use their assertiveness to show others that the relationship is beneficial to both parties.

And create an environment where everyone, regardless of their position, feels safe, secure, and empowered

11. Expand Business Vocabulary

Some of the best business communicators have a specialized vocabulary of jargon specific to their industry.

This allows them to explain their vision no matter how complex or technical it is.

Taking software-based business language training is a simple way to expand your niche vocabulary.

So is reading industry-specific books, magazines or dictionaries.

For a free option, peruse websites in your industry until the business jargon is hard-wired in your vocabulary.

Read also: Top 20 PDP Business in Nigeria

Business Communication Improvement Skills

12. Master Digital Communication

Emojis and slang have made digital communications more personal but less formal than ever before.

But you shouldn’t treat digital communications any less seriously than oral or written communications.

Type emails and chat messages as though they could be read by anyone in your business.

Employ discretion and diplomacy no matter whom you are addressing.

Also, avoid using slang or colloquialisms that not all recipients will understand or appreciate.

This will help prevent misunderstandings or unnecessary provocations.

More importantly, it will convey that you are a professional.

13. Listen More

Famed financier Bernard Baruch once said,

“Most of the successful people I’ve known are the ones who do more listening than talking.”

We often hear that strong leaders tell it like they see it.

But voices of your champions and critics can be equally vital in advancing your business.

Introduce a feedback loop into your organization.

Or, personally solicit the advice of others and incorporate it in your business strategy.

You will often be surprised by the tangible and intangible benefits your business receives in return.

Read also:Business Opportunity in Food Processing Industry in Nigeria

14. Stay On Track

Everyone has attended a business meeting that veered off topic and then went beyond schedule.

One of the hallmarks of a strong oral communicator is laser-focus and smooth continuity in thoughts expressed.

Aim to identify the goal of business discussions beforehand.

Then, be clear, concise and to the point in delivering or extracting the information you need.

You don’t have to be terse. But avoid frequent pauses in your sentences or filler words like “umm.”

This short and sweet style of communication can drive your goals forward faster.

It also respects the limited time everyone in your business has.

See also: Business Opportunity in Food Processing Industry in Nigeria

Business Communication Improvement Skills

15. Practice Makes Perfect

Not even the greatest orators became master communicators overnight.

It takes patience and practice to improve your business communication skills.

Identify the skills you are lacking and then gradually work to gain them.

16. Be a listener.

“Listen more than you talk.” This is what Richard Branson tells business people who want to connect with others.

To communicate effectively, first listen to what others have to say.

Then you can provide a thoughtful answer that shows you have taken those ideas into account.

Read also: Business Opportunities in Agriculture Sector in Nigeria

Business Communication Improvement Skills

17. Pay Attention to How You Spend Your Leisure Time

You probably didn’t expect this to be on the list.

What do the TV shows you watch, the things you read.

And your hobbies have to do with business communications?

Well, the answer is twofold.

First, they have the potential to expose you to new perspectives and important current events that help you grow your business intelligence.

Odds are people who watch an hour of reality television daily aren’t going to be as capable of carrying a business-oriented conversation.

As well as those who spend their free time reading business journals.

And networking with successful mentors.

Second, you will glean tremendously useful ideas and insights from more intellectual pursuits.

Than from watching or reading less helpful material during your off time.

18. Invest in the Right Communication and Collaboration Tools

If you’re depending on email and social media for your communications.

You’re probably receiving a lot of useless and redundant information.

And perhaps missing out on the most important conversations.

A collaborative tool like Vmoso is the ideal way to streamline communications.

Collaborate on important projects, and build meaningful business relationships.


And finally, never stop improving. Effective communication is a skill you must practice.

Observe how others respond to your communication to clue you in on areas for improvement.

If you want to bolster your digital communication skills, practice by typing business letters to yourself.

Not confident in your verbal communications?

Attend a seminar at your local business association to hear how the pros communicate.

Or, join a professional organization like Toastmasters to enhance your public speaking skills.

Eventually, you will gain the confidence and know-how to communicate with individuals at every level of the business.

Tags: , , , , , ,

Leave a Reply

Your email address will not be published.